招聘Senior Technician

  • 联系人:Wendy
  • 所在地区:纽约州 > 长岛
  • 电话:516-806-0892
  • 申请职位:  发送简历申请该职位
  • 发布时间:2017-12-14
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  • 种类:其他招聘
  • 地址:50 commercial st

职位描述

Job Summary

As a Tech Support, you play a vital role in the branch''s daily operation. We are seeking for responsible, patient and energetic technical problem solver.

Responsibilities and Duties

* Assist walk-in customers with technical or product issues in a friendly and enthusiastic manner

* Assist customers with system setup and product configuration via phone or remote system

* Guide customers with troubleshooting process and provide solution for product problem

* Guide customers with RMA process, policies; follow up with RMA status

* Test and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer

* Record customer support cases and maintain record, report and suggest for better operation and product improvement.

* Support sales team in a timely manner, provide update information to Sales

* Maintain network and phone service stability, solve any technical issues that might disrupt business operations

Qualifications and Skills

* Experience in troubleshooting and installing CCTV systems is preferred!

* Knowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers

* Good communication and phone skills, bilingual is preferred

* Able to take multi-task and work under pressure

* Good English written skills

Benefits
• Paid holidays and vacations
• Medical Insurance
• Positive, productive fast-paced work environment
Career growth opportunities-- Promotions
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申请职位:  发送简历申请该职位

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